State Farm® Insurance Agent Kaitlyn Dugger
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cheryl Cole
April 25, 2025
1
out of
5
rating by Cheryl Cole
"Don’t use this agent. I have been with State Farm for 40 years and this agent is one of the worst I’ve ever experienced over all the states I’ve lived. I was set up with an accident of a fraudster that has set up accidents all over his traffic record, as well as an attempted sinking of a boat. State Farm has been of little to no assistance to me at all. They paid out to this guy $2800 for a 2006 Toyota in salvage condition. (Primer and damaged hood, rusted roof, dents and rust spots throughout the vehicle). The agent did not inform me that I was suddenly going to be slammed with an increase of $53 per month. I had an $30 increase on the prior renewal. Over the years, agents will have one of their reps call you if there is going to be a big hike. Not this one. Agents will also give you a courtesy call when you are new to their office. Not this one. I’ve told them at least five different times that I do a call-center job where I’m answering calls back to back, and can’t have my phone in my workspace, but yet they just randomly call me whenever they please during the day. Then when you are able to call them back, no one answers the phone. Oh and when I tried to figure out about the sudden rate hike, hen I did finally speak to a rep there, she couldn’t tell me what the hike was for. She said she guessed it was due to liability. But guess what? There’s no injury claim at this time from this person. There have been several times I was given incorrect information by people at this office. So today when I attempted to call this office, no one answered their phone as usual. They sent me an email something about that they can’t talk to me because I’ve hired an attorney. I did not tell them that nor have I hired an attorney. It’s a lie. I probably should hire one, but I obviously haven’t and they should know that I haven't or else I wouldn’t be contacting them myself. These people are awful in my experience. The insurance industry as a whole needs to change."
Kathryn Emery
April 7, 2025
5
out of
5
rating by Kathryn Emery
"Julie was beyond helpful! This is my first time having my own insurance policy and she walked me through everything step by step, explaining everything thoroughly. She is a very knowledgeable insurance representative and I’m very appreciative of her!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Keith Andreu
March 25, 2025
5
out of
5
rating by Keith Andreu
"Christi helped me when I was switching over to State Farm. She was very helpful and made the process quick and smooth."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
daniel mcevoy
March 13, 2025
5
out of
5
rating by daniel mcevoy
"Christine Sapp was very helpful and very efficient. made the whole process very easy for me."
We responded:
"Thank you for your lovely review, Daniel! We’re so glad to hear that Christine Sapp made your visit special. We’ll be sure to pass on your kind words. We appreciate your business! "
Diane Nowak
February 19, 2025
5
out of
5
rating by Diane Nowak
"Thank you Julie Hitchcock with State Farm of St. Augustine, Florida. Recently moved here from Buffalo, NY. You made the switch to my auto insurance policy easy for me. Also saving me money on my policy. You were very thorough. Thanks again, Diane"
We responded:
"Thank you for your lovely review, Diane! We’re so glad to hear that Julie Hitchcock made your visit special. We’ll be sure to pass on your kind words. We appreciate your business! "
matt powell
February 2, 2025
5
out of
5
rating by matt powell
"10 minutes after our first call I switched to State Farm and they saved me $150 a month on my car insurance policy."
We responded:
"Hi Matt, we appreciate your wonderful review! We're so glad you loved our auto policy. Our team works hard to provide the best, and it’s great to know we hit the mark. We appreciate your business! "
Brooke Jensen
January 15, 2025
5
out of
5
rating by Brooke Jensen
"Christine made my experience signing a policy as smooth as butter! Truly so easy! She explained everything so clearly to me and told me if I had questions that I should not hesitate to call her. Her customer service is excellent and she was so helpful! I’m also saving a big chunk of money by switching from my old car insurance and signing with State Farm. I’m recommending them to everyone I know!!"
We responded:
"Thank you for your lovely review, Brooke! We’re so glad to hear that Christine made your visit special. We’ll be sure to pass on your kind words. We appreciate your business! "
Chase
January 9, 2025
5
out of
5
rating by Chase
"Just moved to Florida and could not thank the team enough over there for making getting my policies switched over and updated such a breeze! Was painless and even helped me save over $115 overall on both car and renters! Definitely will be with them for my entire time living in Florida!"
We responded:
"Hi Chase, we appreciate your wonderful review! We're so glad you loved our auto and renters' insurance. Our team works hard to provide the best, and it’s great to know we hit the mark. We appreciate your business! "
Teresa O
January 1, 2025
5
out of
5
rating by Teresa O
"Thank you Christine S. for making the process easy. Appreciate you taking the time to answers my many questions with a smile. Great customer service!!"
We responded:
"Dear Teresa, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Lauren Ramalho
December 28, 2024
5
out of
5
rating by Lauren Ramalho
"Switching car insurances and called to get a quote from State Farm, Cesar was SO HELPFUL! Honestly, if I had talked to anyone else, I dont know if i would have signed on so fast but he was fantastic. Cesar gave me every option, all the different packages, and I ended up getting more insurance then just the auto I was originally looking for. Thank you so much Cesar!!"
We responded:
"Dear Lauren, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Minh Vu
December 25, 2024
5
out of
5
rating by Minh Vu
"Christine Sapp and the StateFarm team were very helpfull! I got exactly the policy I needed. My experience was positive and Christine made it quick and easy!"
We responded:
"Dear Minh, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Maria Aguiar
December 19, 2024
5
out of
5
rating by Maria Aguiar
"The name agent that took care of me is Cesar. Great person, Great attitude. He helped me all the way thru."
We responded:
"Dear Maria, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Andy Scalas
December 14, 2024
1
out of
5
rating by Andy Scalas
"In 25 years I have never experienced an insurance agency who is so unprofessional and inept as Kaitlyn Dugger. They are nice on the phone but they lack industry knowledge and has costed myself and others a lot of money and stress. Go with another State Farm Agency. NOTE: 2 years after this review Kaitlyn never denied it or contacted me. So sad. So pathetic. She never even replied to this review."
GILARY Acevedo
December 12, 2024
5
out of
5
rating by GILARY Acevedo
"Excelente servicio, el agente Cesar Fernández fue muy amable y paciente conmigo. Tomo el tiempo de explicarme las pólizas y me dio alternativas eficientes según mis necesidades. 100% recomendado y habla español."
We responded:
"Dear Gilary, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Carlos Estrada
December 12, 2024
5
out of
5
rating by Carlos Estrada
"I recently switched my auto insurance to Julie at State Farm and I couldn't be happier! She was amazing throughout the entire process. Not only did she help me and my family save money compared to Geico, but she made everything so easy. Julie was incredibly communicative and flexible, working around my schedule. She also took the time to explain everything clearly so I understood exactly what I was getting. If you're looking for new auto insurance, I highly recommend giving Julie a call! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Dear Carlos, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Tammie Rankine
November 21, 2024
5
out of
5
rating by Tammie Rankine
"Christy is very knowledgeable, friendly and made this experience very painless. She had suggestions & answers for all of my questions! Great Job!"
We responded:
"Dear Tammie, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Ryan Hendrix
November 20, 2024
5
out of
5
rating by Ryan Hendrix
"Very friendly, knowledgeable and enthusiastic. Helped me create multiple custom options for auto insurance that I was able to review and choose what best fit my family."
We responded:
"Dear Ryan, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Alyssa Dominguez
November 5, 2024
5
out of
5
rating by Alyssa Dominguez
"Super helpful! Great explanations and a pleasure to work with!"
We responded:
"Dear Alyssa, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Wendy Cazella
October 31, 2024
5
out of
5
rating by Wendy Cazella
"Very pleased helpful new friend"
We responded:
"Wendy, Thank you for your 5-star review. I appreciate your business! "
Ryan Card
October 28, 2024
5
out of
5
rating by Ryan Card
"Highly recommend this State Farm agent for all of your insurance needs! I worked with Mary to attain new car and home insurance and she helped walk me through the entire process. I greatly appreciate the team and the excellent customer service they provide."
We responded:
"Dear Ryan, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Glorivee Mojica
October 26, 2024
5
out of
5
rating by Glorivee Mojica
"Escojimos este seguro y nos gusta mucho la atensiones muy buenas los recomiendo al 100%"
We responded:
"Dear Glorivee, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger "
Katrielle Nicholas
October 15, 2024
5
out of
5
rating by Katrielle Nicholas
"Julie was great and got me the best affordable price for my vehicles! 10/10 recommend!"
We responded:
"Thank you, Katrielle. I am pleased to know that Julie was able to help you with all of your auto insurance needs. I appreciate your business! "
Richard Toymil
September 29, 2024
5
out of
5
rating by Richard Toymil
"I had a great experience working with Christi Sapp as she prepared quotes for both my home and auto policies. She is patient, knowledgeable, and professional. I am choosing State Farm for these reasons and the ongoing reliability of the company. Thank you!"
We responded:
"Dear Richard, Thank you so much for taking the time to leave us such a fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our service. We strive to provide the best possible service to all our customers, and it is truly rewarding to know that we have met your expectations. Your kind words motivate us to continue delivering exceptional service and exceed customer satisfaction. We greatly appreciate your support and recommendation. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Best Regards, Kaitlyn Dugger"
Marco Antonio Ek Aldana
September 28, 2024
5
out of
5
rating by Marco Antonio Ek Aldana
"Good service thank you Cesar"
We responded:
"Thank you, Marco. I appreciate your business! "
Roger Thompson
September 23, 2024
5
out of
5
rating by Roger Thompson
"Christi took care of my auto insurance needs without a hitch and got me the lowest premium."
We responded:
"Thank you, Roger. I am pleased to know that Christi was able to help you with all of your auto insurance needs. I appreciate your business! "